I'm unable to play the downloaded videos
We recommend our members to use VLC to play the videos
VLC is a free software you can download here.
I'm unable to,play the videos on the web site
If this not solve your problem, we recommand you to download and use Google Chrome instead of your current browser.
Video playback is choppy
By default, our player start playing videos in the HD READY 720p format.
It is possible that your computer is not powerful enough or that you Internet connection is not fast enough to play this format.
In this case, click on the "720p" button on the bottom right corner of the video player. This will enable you to choose a lower quality (480p, 360p, 240p).
Questions regarding your subscription
I did not receive my password, I lost my password
Your password has been sent to you by email when you validated your payment.
If you did not receive any email, please check your spam folder.
If you deleted the email, you can generate a new password on this page.
How do I cancel my membership ?
To cancel your membership, you need to check the web site of the payment processor used for your subscription and follow the instructions.
Click here to see the list of the payment processor we use.
Member area review
If you want to read about us before subscribing, you can find independent reviews on these websites :
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If you did not find the answer of your question on this page, you can click on the button below to contact the support team.Click here to contact the support team
To cancel your membership, you need to follow the instructions on the web site of the payment processor used to validate your membership